Understanding the General Data Protection Regulations (GDPR)
How the law protects you
The UK GDPR says we are allowed to use your personal information only if we have a proper reason to do so, the law says we must have one of the following reasons;
To fulfil a contract we have with you;
When it is our legal duty;
When it is our legitimate interest;
When you consent to it;
We process data from clients and non-clients for all of the above reasons. A legitimate interest is when we have a business or commercial reason to use your information including but not limited to internal administrative purposes, enhancing and improving our business, carrying out research, product development and preventing fraud.
How do we collect your data?
Collection methods are:
Through our website;
From interactions with you whether over the phone, in person, in writing or through our website and emails;
From third parties such as a corporate partner which has referred your details onto us in order that we may provide you a service or from another law firm which has asked us to look after you documents;
Through recruitment channels, responses to job advertisements or apprenticeship schemes.
What information do we collect about you?
How will this be used?
We will use your personal data in the following ways;
To provide you with information, products or services which you request from us or we feel may be interest and beneficial to you or you need to know;
To carry out, or seek to carry out, work on your behalf arising from any contract entered into by us and you and fulfil our responsibility to you which is to ensure your legal documents are up to date;
To communicate with you to let you know we hold legal documentation of yours;
To notify you of any changes to our services;
For recruitment and employment purposes;
For training and monitoring purposes.
Will we share your data with anyone else?
We may share your personal data with:
Other law firms that deliver the Rightwill service and only with your permission. We work with Partner firms across the country in order to provide a service nationally;
Right Wealth Management, to research client engagement to strengthen our client relationships and to provide you with information, products or services which you request from us or we feel may be of interest and beneficial to you or you need to know;
Third party service providers (data processors) to supply and support our services to you. We only use data processors that we have done necessary due diligence with and have written agreements in place with. This means they cannot do anything with your personal data unless we have instructed them to do so, they cannot share it with anyone else and they will hold it securely and retain it as we request. Examples of our data processors are our IT company and will storage facility.
How long will you keep my data?
What are my rights?
How to contact us
If you wish to complain
We hope that you do not have cause to make a complaint but if you do please see our Complaints Procedure by clicking here. If you are not satisfied with the way we handle your complaint you are entitled to raise a complaint directly with the Information Commissioners Office via the details available on their website www.ico.org.uk.