Operations Account Executive

Full-time | Permanent
Derby
Competitive Salary

We are looking for a full time Operations Account Executive who is a super organised individual with a key eye for detail.

Who we are looking for

A super organised individual with a key eye for detail. Confident with stakeholder communication and the desire to drive process adherence to maximise our distribution network’s full revenue potential.

Full-time - Permanent
Derby
Department: Operations

Main Duties and Responsibilities

    • Working with the rest of the business to deliver its core purpose and cultural values, driving the same thinking throughout the RLG network
    • Build effective relationships with internal stakeholders to drive results
    • Support the Partner Relationships team to drive revenue via policy, procedure and continual improvement
    • Ensure that our distribution network is achieving the minimum standard of process, with breaches escalated and resolutions successfully completed and followed through
    • Identify the training needs of the distribution network to ensure the minimum process standards can be met, with the delivery of process training where appropriate
    • All Operating Manuals are created, maintained and/or continually developed
    • Ensuring accurate reporting of the business CRM system across our network
    • Thorough understanding of the business CRM system
    • Where required assisting with network visits, branch launches and ad-hoc activities as required by business
    • General operational support and supporting all aspects of Operations Division
    • Be a Subject Matter Expert of all variations of the network distributions
    • Operational training delivery for new starters and branches within the network distribution

Key Competencies

    • Excellent attention to detail
    • Excellent organisational skills
    • Well versed in the usage of MS Outlook, Word, Excel & PowerPoint
    • Effective listening and communication skills including written, oral and presentation
    • Good time management & able to work to tight deadlines
    • Good negotiation skills
    • Excellent analytical and problem solving skills
    • Previous experience of managing internal/external stakeholders is essential at all levels
    • Ability to successfully work as part of a team to create innovative business results
    • Ability to work under own initiative

Benefits of working for Right Legal Group

  • 22 days paid annual leave (increasing to 25 days upon two years of service)
  • Corporate events (including staff parties, festivals and days out)
  • Free on-site parking
  • Employee discounts on all of our services
  • Staff referral rewards (get paid for referring a friend to work with us!)

Next steps...

If you think you’re ready for a challenge and Right Legal Group feels like the right place for you, we’d love to hear from you.

Right Legal Group Operations Team

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