Front of House & Case Administrator

Full - time | Permanent

Brighton

Job Type
Full-time - Permanent
Location
Brighton
Reporting to
Head of Customer Experience

About the role

As the the Front of House and Case Administrator you will be a key player in delivering exceptional customer service to our clients visiting or calling our office located in Southwick Brighton.

Key role responsibilities:

  • Receive and process efficiently all client enquiries face to face and over the telephone
  • Distribution of calls to relevant departments
  • Maintain Front of House area specifically and office area generally – keeping areas clean, tidy and presentable at all times
  • Ensure meeting rooms are set up and ready for client appointments including providing drinks and refreshment requirements
  • Support advisors in their day-to-day duties as required
  • Delivering outstanding customer service at all times
  • Work with the rest of business to deliver its core purpose and cultural values
  • Handling inbound and outbound calls

General Administration Duties:

  • Providing administration support for their assigned legal advisors
  • Organising and attending signing meetings for the legal advisors
  • Opening files and preparing work including drafting of wills and lasting powers of attorney
  • Filing and photocopying
  • Daily management of files
  • Ensuring files and turned around in line with company time frames
  • To drive our customer journey to ensure team targets are met

Required Key Sills and Attributes:

  • Customer service outlook, friendly welcoming manner and a can do attitude
  • Motivated and reliable
  • Excellent organisation skills and attention to detail
  • Good working knowledge in use of Microsoft Word, Excel and Outlook
  • Professional personal presentation
  • Experience working within a private client department is desired but not essential as full training will be provided
  • Confident and natural communicator ]caring and empathetic nature when dealing with clients
  •  

Working for Right Legal Group

We value our employees and promote a positive culture within the whole company. Your own personal development is very important to us and we will ensure you are fully supported in your own learning and growth within the business.

• 22 days paid annual leave (increasing to 25 days upon two years of working within the business)
• Paid sick leave
• Corporate events (including staff parties, festivals and days out)
• Employee discounts on all of our services
• Staff referral rewards (get paid for referring a friend to work with us!)

Next steps...

If you think you’re ready for a challenge and Right Legal Group feels like the right place for you, we’d love to hear from you. Please complete our application form and submit your CV.

Thank you for showing an interest in joining Right Legal Group.

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