Customer Experience Executive

Full - time | Permanent

Derby

Job Type
Full-time - Permanent
Location
Derby
Salary
£17k - £24k per year
Area of Business
Customer Experience
Closing Date
-

About the role

Due to expansion over the past 12 months we are looking for a Customer Service Agent to join our thriving and vibrant Customer Experience Department in our head office in Derby. If you are looking for a career in customer service and would like to work in a modern and up-and-coming law firm then we would love to hear from you

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Key roles and responsibilities

• Establishing relationships with clients; new, existing and potential through regular contact
• Maintaining the diaries of Legal Advisors with new and amended client meetings
• Responding to inbound calls from our clients in a timely and friendly manner
• Assist in ensuring our client management system is maintained with accurate and up to date information

Key skills and attributes

• Excellent communication skills, with the ability to listen, understand and advise to meet the client’s needs
• Keen attention to detail
• The ability to work well as part of a wider team network as well as being able to work on your own initiative
• Passion about supporting those in need and providing outstanding customer service

Benefits of working at Right Legal Group

Uncapped commission – unlimited earning potential with an OTE of £22 – 24K
• Mentoring and personal development schemes – our training academy and management team can help you develop your career while you work with us
• 22 days paid annual leave (increasing to 25 days upon two years of working within the business)
• Paid sick leave
• Corporate events (including staff parties, festivals and days out)
• Free on-site parking
• Employee discounts on all of our services
• Staff referral rewards (get paid for referring a friend to work with us!)

Next steps...

If you think you’re ready for a challenge and Right Legal Group feels like the right place for you, we’d love to hear from you. Please complete our application form and submit your CV.

Thank you for showing an interest in joining Right Legal Group.

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