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Client Support Advisor

As a Client Support Advisor you will be the ‘front line’ for all general client enquiries and to accurately assess who is the appropriate owner of the client enquiry. You will take ownership of the client where there is no appropriate owner until its conclusion, always delivering a world class client service.

Location:

Wyvern Business Park, Derby, DE21

Division:

Client Services

Reporting to:

Head of Client Support

Contract Type:

Full-time - Permanent

Salary:

£20,400 + monthly performance earnings (up to an additional £4,000 per year)

Main duties & responsibilities:

  • Take ownership of all inbound calls at the start of the client journey
  • Asses the clients’ needs and give them a world class first impression
  • Handing the client over to the right department/team member and maintaining ownership where not possible
  • Client retention activity
  • Ambassador of excellent client care
  • Identify client trends and identify areas of improvement
  • Driving standards across the business
  • Covering for our Front of house team as required
  • Taking ownership of department and personal KPI’s

Salary

£20,400 + monthly performance earnings (up to an additional £4,000 per year)

Who are Right Legal Group?

We are a well-established Law firm, regulated by the SRA who specialise in Wills, Probate and Estate Planning. We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients’ financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money.

To learn more about us click here.

Help us to deliver on our mission! Here's what's in it for you...
    • Career progression on opportunities – We pride ourselves on home-grown talent! 
    • Annual career planning platforms – We want to hear all about you and your goals for the year and help you to facilitate your personal and professional ambitions
    • A company culture that embodies empowerment and ownership. We don’t do hierarchy!
    • Company ‘get togethers’ – There’s always something fun happening over here…
    • Rewards & Recognition programmes – You want to be recognised for you efforts don’t you? We love celebrating success.
    • Westfield Health benefits – We want to make sure you have access to look after your physical and mental health and have 24/7 access to those ‘healthy extra’s’.

Location:

Wyvern Business Park, Derby, DE21

Division:

Client Services

Reporting to:

Head of Client Support

Contract Type:

Full-time - Permanent

Salary:

£20,400 + monthly performance earnings (up to an additional £4,000 per year)

Next steps....

If you think you’re ready for a challenge and Right Legal Group feels like the right place for you, we’d love to hear from you.

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