Cancellation Policy

When we visit your home, hold a telephone call or a video conference for an appointment the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. This means that you have a right to cancel your instruction with 14 days, unless waivered at the appointment, thereby instructing us to start work immediately. If you do waive your rights and then subsequently go on to cancel, or have sat an appointment in the office, you will be responsible for the work done on the file at the point you state you wish to cancel.


Drafts prepared, not sent = 50-60% payable Draft sent, signing not attended = 80% payable Will(s) signed = 100% payable

Lasting Powers of Attorney (LPAs)

Prepared but client not yet ready in part 1 at meeting = 25% payable Clients signed, not yet sent to attorneys = 50% payable Clients signed and LPA(s) sent to attorney = 80% payable LPA(s) returned from attorney = 100% payable

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