Cancellation Policy
Cancellation Policy: Wills and Lasting Powers of Attorney
We are committed to providing transparent and fair terms regarding cancellation of our services. This policy applies where cancellation takes place either after the statutory 14-day cooling-off period has expired, or where the right to cancel during that period has been waived.
Cooling-Off Period
Under the Consumer Contracts Regulations, you have the right to cancel your instructions within 14 days of entering into the contract (the cooling-off period), unless you have expressly asked us to begin work during this time and acknowledged that your right to cancel may be lost once substantial work has been carried out.
If you cancel within the 14-day cooling-off period, and have not waived your right, you are entitled to a full refund.
Fee Recoverability After the Cooling-Off Period (or If Cooling-Off Right Is Waived)
If the 14-day cooling-off period has passed, or the right to cancel during this period has been waived, the following charges will apply:
- Drafts Prepared but Not Sent
- If draft Wills and/or LPAs have been prepared but not yet sent to you:
- You will remain liable for 60% of the instruction fee, in accordance with the invoice terms.
- This reflects the preparatory work already undertaken, including reviewing instructions and drafting the documents.
- Drafts Sent to Client
- If draft Wills and/or LPAs have already been sent to you:
- You will remain liable for 100% of the instruction fee, in accordance with the invoice terms.
- This reflects that the majority of the service has been completed and the work has been delivered
